Concept 2 Rower Warranty and Return Policy

CONCEPT 2 ROWER

For more than two decades now, Concept2 has been in the business of developing the worlds' best, affordable, durable and smoothest operating rowing machine. First the Model A in 1981, followed by the B in 1986, and the C in 1993. Their best yet, Model D was introduced in 2003. With a new perormance model, and quieter flywheel enclosure, it rates as one of the best machines available on the market today. Experience for yourself the great feeling, getting fit with rowing, experience the Concept2 Model D Rowing Machine today!

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Warranty & Returns

:: Please read Wowshopper's General Store Policy
:: Request an Return or Exchange Form (Please Read General Policy and Content Below)
:: This is an Addendum to our General Policy
:: Warranty Stated On This Page Supersedes Wowshoppers General Store Policy

CONCEPT2 INDOOR ROWER WARRANTY INFORMATION FOR U.S. AND CANADA

We are confident in the performance and quality of your Concept2 Indoor Rower. If withing 30 days of recieving your Concept2 Indoor Rower you are not satisfied with it for any reason, you may return it to us for a refund. Prior to shipping your Indoor Rower Concept2, call our customer service team (toll-free within the USA and Canada 800-245-5676) for return authorization and shipping instructions. Upon reciept of your returned Indoor Rower, Concept2 will promptly refund your purchase price (excluding shipping charges and, if applicable, customs clearance fees).

CONCEPT2 INDOOR ROWER LIMITED WARRANTY

Frame Parts - Five Year Limited Warranty
Concept2 will replace or repair, at our option, any of the frame parts listed below that fail due to a defect in materials or workmanship for a period of five (5) years from the date of purchase of your Concept2 Indoor Rower. This warranty is fully transferable to each subsequent owner of your Indoor Rower during the term of the warranty should you sell it or give it away. This warranty does not cover: damage to the finsih of your machine, damage sustained as a result of neglect, abuse, or failure to follow Indoor Rower Maintenance Requirements; shipping charges and, if applicable, customs clearance fees; or labor for installation of any parts shipped to you under warranty.
The five year warranty applies to the following parts:
Rear Leg Assembly, Seat Frame, Metal Footplates, Chain Guide Brackets, Front Legs (Long and Short), Flywheel Axle and Bearings, Flywheel Cover (Including Inner & Outer Pans, Outlet Perf), Monorail (Excluding Stainless Steel Track) Monorail Hangers and Bolt Tubes, Metal Box Arm, Monitor Mount Arm, Front Foot Bar (excluding caster wheels), All Screws, and Bolts.

All Parts - Two Year Limited Warranty
Concept2 will replace or repair, at our option, any part (exluding monitor batteries) that fails for any reason for a period of two (2) years from date of purchaseof your Concept2 Indoor Rower. Whether defective, or simply worn out, all parts on your machine, (excluding monitor batteries) are covered for the first two years. This warranty is fully transferable to each subsequent owner of your Indoor Rower durning the term of the warranty should you sell it or give it away. This warranty does not cover damage to the finish of your machine; damage sustained as a result of neglect, abuse, or failure to follow Indoor Rower Maintenance Requirements; shipping charges, and if applicable, customs clearance fees; or labor for installation of any parts shipped to you under warranty.

Under no circumstances shall Concept2, Inc. be liable to purchaser or any other person for any incidental or consequential damages, so the above limitation or exclusion may not apply to you. In the event of a defect, malfunction, or other failure of the product not caused by any misuse or damage to the product while in possession of the consumer, Concept 2, Inc. will remedy the failure or defect, without charge to the consumer, within 14 business days. The remedy will consist of repair or replacement of the product, or refund of the purchase price, at Concept2, Inc.'s option. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Thank You!
General Policy